Who runs this site
rockbankcapitalgroup.com belongs to Rockbank Capital Group, a broker that helps small businesses look for funding; Rockbank is not a lender. The office is at 316 E Broad St, Cookeville, TN 38501, and the phone number is (931) 213-5648. Here, "Rockbank", "we" and "our" refer to that business. This policy covers information that reaches us through the site, through the embedded request form, and through any call, email or text about a request.
Information collected
What we hold about you comes from three places:
- The request form: full name, email address, phone number and business name; the ranges you select for time in business, annual revenue and requested amount; and whether you ticked the consent box.
- Conversations: whatever you choose to tell Rockbank by phone, email or text, such as what the money would pay for and how the business runs.
- Site visits: routine data browsers send, such as IP address, device and browser type, the referring page and the pages viewed, recorded by hosting and security services.
How it is used
- Replying to the request you sent and finding a time to talk
- Working out what the funding is for and which structures could fit it
- Introducing the request to a lending partner once you say yes
- Logging your consent choices and the calls and texts we send
- Running the site, fixing faults and filtering out automated or abusive form entries
- Meeting legal obligations and enforcing the site's terms of use
Rockbank does not sell the personal information it receives.
Sharing with lending partners
A lending partner sees your request only after you agree to it. We pass along what that partner needs to begin a review, and the partner then deals with you under its own privacy notice and application process. Any decision on credit is the partner's, not Rockbank's.
Service providers and legal requests
Outside companies help Rockbank run the site and reach you: website hosting, the provider that operates the request form and stores its entries, and phone, email and text services. They process information for us, not for purposes of their own.
Information may also be released when a law, court order or subpoena calls for it, to protect someone's safety, or as part of a sale or merger of the business.
Cookies
Pages may place small cookie files in your browser so the site functions and so overall page use can be counted. The embedded form may add cookies of its own when it loads. Your browser settings let you refuse or clear cookies, though the form might then fail to appear.
Calls and texts
Rockbank calls or texts about a request only when you have consented to that contact. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers and texting consent are never handed to outside companies for their own marketing; the footer links to the SMS terms for Rockbank texts.
How long information is kept
Records stay on file while a request is active and for a time after it closes, so questions can be answered and consent can be shown if it is ever disputed. They are then deleted or anonymized.
Security
We use reasonable safeguards for the information we hold, yet no website, mailbox or phone network is entirely secure. Keep Social Security numbers and bank account numbers out of email and text messages sent to anyone, Rockbank included.
Your choices
- Texts: reply STOP to any Rockbank message.
- Calls and email: phone (931) 213-5648 and ask us to stop.
- Your records: ask for a copy, a correction, or deletion where we are not required to keep them.
- Cookies: clear or block them in your browser settings.
Requests can also be mailed to Rockbank Capital Group, 316 E Broad St, Cookeville, TN 38501. We may check your identity before acting on one.
Business users only
rockbankcapitalgroup.com is for adults seeking funding for a business. It is not aimed at children, and Rockbank does not knowingly gather information from anyone younger than 18.
Changes to this policy
A revised version will replace this page when the policy changes, and the text shown here is always the current one.
By Rockbank Capital Group ยท Updated